Frequently Asked Questions
Have a questions? We're here to help!
Q.How long in advance should I book entertainment?
A.At Bounce Playground, we typically have a waiting list 3 to 4 week in advance of your desired party date. For example, if your party is taking place on May 4th, chances are that date is already been fully booked by April 4th. The reason we are booked this far in advance is that we only have a select number of entertainers who work in-house. We do not contract or hire outside entertainers. We recommend booking your party as soon as you are sure of the date and time of your event.
Q.How long in advance should I book entertainment?
A.To book and secure your desired time and date, we require a 50% deposit for entertainment & equipment rentals. We then put together a contract which will include all of the details of your event. The contract is then e-mailed to you where you may review and sign a final copy. Once you sign a copy of your party contract, you will receive an e-mail receipt and confirmation stating that your event is now booked. The remainder of the balance is due the day of the party before the start of the entertainment.
We accept Visa, MasterCard, Discover, & Amex. Please note that deposits are not refundable, but transferable with a 14 day notice of cancellation.
Q.Does your units contain lead in the vinyl? Are they safe?
A.All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
Q.What type of units do you provide rentals for?
A.Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions,Vacation Bible Schools, summer camps, and much more!
Q.What type of units do you provide rentals for?
A.No. Set-up time and removal is not included and you are not charged for this.
Q.Does the unit have to be plugged in the entire time?
A.Yes, the blower keeps air in the unit the entire time. When it’s unplugged, the unit will deflate.
Q.What form of payment is accepted?
A.Credit Card, ACH or Cash as deposits are accepted. All final payments must be cash upon set-up.
Q.Is a deposit required?
A.Yes. Deposits are required when booking to secure the item of choice. Deposit price depends on the item selected. We require 50% deposit to confirm rental.
Q.Are we responsible for damage to the unit?
A.If damage occurs due to failure to adhere to the guidelines provided or negligence, you will be responsible for the damage per contract
Q.Are your rentals clean?
A.Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
Q.What age groups do you target?
A.We have something for all ages. We bring the fun for everyone!
Q.Is your equipment in good condition?
A.Our equipment are of the highest quality. Our equipment is kept clean and regularly maintained. We own (instead of rent) all of our own costumes, so you can be sure that our costumes are very clean and fresh with no rips or stains.
Q.Insured & bonded?
A.Yes, we are fully insured and bonded.
Q.Do you travel to the event/venue?
A.Yes, we travel to all types of venues, from private homes to catering halls, restaurants, clubs, & more.
Q.How early or how late can my event take place?
A.Earliest event starting time is at 9 A.M. and the latest party starts no later than 11 P.M. If your event falls outside of that time range please call one of our party consultants at: 516-577-0000.
Q.Do you accommodate religious events?
A.Yes, please let us know what you require and we will make sure to accommodate your request.
Q.How long does it take to setup?
A.On average, set up time is approximately 30 minutes depending on how many items are rented.
Q.Do I need to provide the staff with anything?
A.Yes, we ask the host to please provide a medium sized table with 2 chairs and an electrical outlet. This will ensure that your event will start right away. Please also note that we are not responsible for electricity unless you rent a generator from us.
Q.How much space does the inflatable need?
A.It depends on the item rented. Dimensions are listed on our site. Please always allow for more space when you can.
Q.After I pay my deposit when is the final balance due?
A.All final payments must be paid IN FULL on the date of your event in CASH only. No personal checks or credit cards will be accepted as final payment.
Q.How much should I tip the entertainers?
A.Gratuities are appreciated and are NOT already included in our package prices. Like most services, an appropriate gratuity ranges from 15%-25 of the total package price.
Q.Does the rental have to be set up on grass?
A.Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.